Privacy policy
Handover Co. Privacy Policy
Last updated: September 14, 2026
Last updated: September 14, 2026
Handover Co. operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Handover Co. is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
- Account information including your username, password, security questions, preferences and settings.
- Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
- Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
- Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
We may collect personal information from the following sources:
- Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
- Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
- From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
- From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
- Provide, Tailor, and Improve the Services: We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
- Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
- Security and Fraud Prevention: We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
- Communicating with You: We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
- Legal Reasons: We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With Shopify, vendors and other third parties who perform services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, and automated fulfillment).
- With global print-on-demand fulfillment partners, specifically Gelato, to process, print, package, and ship your orders through local commercial printing networks.
- With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
- With our affiliates or otherwise within our corporate group.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify.
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify.
Third Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
We implement reasonable safeguards to protect your personal information, though absolute security cannot be guaranteed during transmission or storage. We advise against using unsecure channels for transmitting sensitive data. How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
We implement reasonable safeguards to protect your personal information, though absolute security cannot be guaranteed during transmission or storage. We advise against using unsecure channels for transmitting sensitive data. How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights and Choices Under New Zealand Law
If you are located in New Zealand, you have specific statutory rights regarding your personal information under the Information Privacy Principles of the New Zealand Privacy Act 2020. These rights are free to exercise, and include:
If you are located in New Zealand, you have specific statutory rights regarding your personal information under the Information Privacy Principles of the New Zealand Privacy Act 2020. These rights are free to exercise, and include:
- The right to access the personal information we hold about you.
- The right to request correction of any incorrect, outdated, or incomplete information.
- The right to request that we close your account and delete your personal information, subject to certain legal exceptions where we must retain transaction records for tax or regulatory reasons.
- Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
To exercise any of these rights, please contact us using our support email provided below. In accordance with the New Zealand Privacy Act 2020, we will respond to valid data access or correction requests within 20 working days. We will verify your identity before processing the request to protect your data security. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit shopify.com.
International Data Transfers
Please note that Handover Co. utilizes global e-commerce and logistics infrastructure to provide our Services. To fulfill your transactions, process payments, and print your products on demand via Gelato, your personal information will be securely transferred to, stored, and processed outside of New Zealand, including on secure servers located in Australia, the United States, and the European Economic Area (EEA). We ensure that any overseas service providers handling your data maintain comprehensive privacy and data security standards that align with the requirements of the New Zealand Privacy Act 2020.
Please note that Handover Co. utilizes global e-commerce and logistics infrastructure to provide our Services. To fulfill your transactions, process payments, and print your products on demand via Gelato, your personal information will be securely transferred to, stored, and processed outside of New Zealand, including on secure servers located in Australia, the United States, and the European Economic Area (EEA). We ensure that any overseas service providers handling your data maintain comprehensive privacy and data security standards that align with the requirements of the New Zealand Privacy Act 2020.
Complaints
If you have a complaint about how we collect, process, or protect your personal information, please contact us directly using the details provided below so we can address your concerns. If we are unable to resolve your issue to your satisfaction, you have the legal right under New Zealand law to lodge a formal complaint with the Office of the Privacy Commissioner (OPC) at www.privacy.org.nz.
If you have a complaint about how we collect, process, or protect your personal information, please contact us directly using the details provided below so we can address your concerns. If we are unable to resolve your issue to your satisfaction, you have the legal right under New Zealand law to lodge a formal complaint with the Office of the Privacy Commissioner (OPC) at www.privacy.org.nz.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our operational practices or for other legal or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date at the top of this policy.
We may update this Privacy Policy from time to time, including to reflect changes to our operational practices or for other legal or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date at the top of this policy.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise your rights to access or correct your personal data, please contact us at:
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise your rights to access or correct your personal data, please contact us at:
Handover Co.
Email: maguires752@gmail.com
Email: maguires752@gmail.com