Shipping policy
Handover Co. - Shipping Policy
Last updated: September 2026
Last updated: September 2026
Thank you for shopping with Handover Co.! Because we are committed to reducing retail waste, we don’t keep warehouses full of pre-printed stock. Instead, each of our original designs is printed freshly on demand just for you.
To ensure the highest quality and fastest delivery times across the country, we partner with Gelato, utilizing their local commercial printing network and facilities right here in New Zealand.
1. Delivery Timeframes
Your order goes through two stages before it reaches your doorstep: Fulfillment (Printing) and Shipping (Delivery).
Your order goes through two stages before it reaches your doorstep: Fulfillment (Printing) and Shipping (Delivery).
- Production and Fulfillment: It typically takes 1–3 business days for Gelato to print, quality-check, and safely package your mug.
- Courier Transit Times: Once handed over to local New Zealand courier partners, delivery generally takes 2–5 business days.
- Total Estimated Time: You can expect your mug to arrive within 3–8 business days from the date your order is placed.
Please note: Orders placed on weekends or public holidays will begin processing the following business day. Delivery times may extend slightly during peak seasonal periods (like Christmas).
2. Shipping Rates
We are proud to offer Free Standard Tracked Shipping across all of New Zealand. There are no shipping charges applied at your checkout.
We are proud to offer Free Standard Tracked Shipping across all of New Zealand. There are no shipping charges applied at your checkout.
3. Tracking Your Order
The moment your mug is printed and leaves the local NZ facility, we will send you a shipping confirmation email containing your tracking link so you can follow its journey.
The moment your mug is printed and leaves the local NZ facility, we will send you a shipping confirmation email containing your tracking link so you can follow its journey.
4. Incorrect Addresses and Redelivery
Because our Gelato fulfillment network automatically processes orders shortly after checkout, we cannot alter your delivery address once printing has commenced.
Because our Gelato fulfillment network automatically processes orders shortly after checkout, we cannot alter your delivery address once printing has commenced.
Please double-check your shipping details carefully at checkout. Handover Co. is not responsible for orders delivered to an incorrectly entered address. If a package is returned to sender due to an incorrect or incomplete address provided by the customer, a redelivery fee will apply to reship your order.